Terms

Booking Process

Booking Enquiry Form

Once you have submitted the Booking Enquiry Form, we will contact you to confirm your preferred date and time.

You will then be required to pay a deposit to secure your date, time, pamper hosts and equipment, and to cover administrative costs.

Deposits are not refundable once paid. We cannot provisionally reserve dates without a deposit.

Confirmation of Booking

Once your deposit is received, we will send you a welcome email confirming your booking, along with a link to the Consent Form.

The remaining balance will be confirmed before the party date.

Party Requirements

Venue and Parking

Our hosts require a ground floor venue with parking immediately outside.

All parking charges are the responsibility of the customer.

Parent Drop Off Policy

Elysium parties are designed as a hosted experience for children only.

Parents are kindly asked to drop off and collect their children at the agreed times and not to remain in the party area during the session.

This helps us maintain a calm, relaxed spa environment for the children and allows our hosts to run the party smoothly and safely.

Supervision and Responsibility

The Elysium team will lead the activities. However, the children remain the responsibility of the parent or guardian hosting the party at all times.

We are not liable for the supervision, behaviour, or safety of children beyond the services we provide.

Food and Drink Policy

Food and drinks are permitted, however we ask that they are kept away from pamper stations and equipment.

Please ensure any food allergies are communicated in advance.

Behaviour Policy

If a child becomes upset or disruptive, the parent hosting the party may be asked to assist or temporarily remove the child from the pamper area.

This is to maintain a calm and enjoyable experience for all attendees.

Travel and Fuel Supplement

Our party packages include travel within an 8 mile radius of our base location.

For venues beyond this radius, a fuel supplement will apply and will be calculated based on additional mileage and travel time.

The cost will be confirmed during booking.

Guest Numbers

All party packages are created for up to six children.

Each additional child, up to a maximum of nine children in total, will be charged at £25 per child, depending on the package selected.

Parties of more than nine children can be accommodated, but pricing will be bespoke depending on numbers and required staffing.

Product Usage and Safety

We use natural, child friendly products and we are not responsible for allergic reactions resulting from the use of our pamper products.

We are also not responsible for accidents or injuries during the party.

All equipment is checked and cleaned regularly for safety. Any broken or hazardous equipment will be removed immediately. Only age appropriate equipment will be used.

Guest Preparation

Please ensure all guests arrive with no make up and no nail polish prior to the party.

Specific Allergy and Medical Disclaimer

It is the responsibility of the parent or guardian hosting the party to ensure all allergy and medical information is submitted before the event.

We cannot perform treatments on any child without a completed Consent and Allergy Form.

Health and Safety

Viral Infections and Skin Conditions

We may be unable to offer pampering treatments to children with any of the following:

Cold sores

Verrucas, warts, conjunctivitis

Severe cold, head lice, acne, or eczema

An alternative treatment will be offered where possible. Please inform us of any such conditions before the party.

Photography Consent

We may take photographs and videos during the party for our online and printed marketing materials and social media.

We will seek consent from each child’s parent or guardian.

If any parent or guardian does not consent, no photographs will be taken of their child.

Cancellations

Cancellations by You (Customer)

Deposit: If you cannot commit to the booking date, 100 per cent of your deposit will be forfeited.

Deposit not refundable: The deposit is not refundable due to our commitment to hosts, therapists and administrative costs.

Children’s bookings: In the event of illness, we will help arrange another date or offer a full refund minus £20 for administration. Alternatively, you may choose another package.

Cancellations by Us

If our pamper host or hosts cannot attend due to sickness, injury, or unforeseen circumstances, we will do our best to provide a replacement.

If we are unable to fulfil the booking, we will provide a full refund of your deposit and any paid add ons.

Consent Form

A signed Consent and Allergy Form is required for each child.

Please ensure forms are either ready to be collected and checked by the hosts at the start of the party, or submitted in advance, as agreed.

Breakages

Children will be kindly asked not to play with or touch Elysium Parties’ products or equipment.

If any items are broken or damaged by a child, the replacement cost will be invoiced to the customer.

Garden Pamper Pods Additional Terms

Sleeping in the pods is not permitted.

If bad weather occurs on the day of the party, the event will need to be moved inside the home. No refund will be given for pod hire in such circumstances.

Any damages or breakages to the pod structure, interior, or furnishings will result in a charge for repair or replacement.

We require day before setup of the pods to allow proper preparation.

Depending on timing and availability, we will collect and clear away the pod on the same day or early the following morning.